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Transform Store Operations Into a Competitive Advantage

Metamorphosis Studios helps enterprise retailers reimagine store execution, align CX and ops, and scale change seamlessly — with operator-led strategies built by former retail VPs and executives.

Transform Store Operations Into a Competitive Advantage

Metamorphosis Studios helps retailers reimagine store execution, align customer experience and ops, and scale with operator-led strategies built by former retail VPs and executives.

Big bets stall when execution breaks down

Retailers spend millions on customer experience, digital, and labor transformation only to see initiatives stall when they hit the store floor.

The Metamorphosis Approach

Execution-first transformation, led by experienced operators.

 

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Kellie Larsen

Meet Kellie Larsen, co-founder of Metamorphosis Studios.  

"I can’t help myself, whenever I walk into a business, my brain gets to work. I see potential before it’s realized. I see friction where others see routine. I see transformation waiting to happen."

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Leslie LaCosta

Meet Leslie LaCosta, co-founder of Metamorphosis Studios.

 "My journey from part-time associate to corporate strategic leader wasn't just about climbing the ladder – it was about understanding how every rung works together."

From Vision to Scaled Results

Real transformation stories from enterprise retail leaders

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Unified Omnichannel Infrastructure

Built & deployed POS-integrated order management + last-mile delivery.

Results:

20%+ AOV lift
OSAT up from 60% → 82%
Sustained double-digit YoY growth

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Customer Experience Optimization

Improving the frontend and backend store operations

Results:

Higher conversion
Improved NPS
Reduced friction
 
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New Product Rollout Execution

Designed & operationalized new product rollouts across multiple locations

Results:

Alignment across HQ/field
Easy to follow SOPs
Scalable national execution

 

Who we've worked with

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The Retail Sales Book

Enterprise retailers spend millions on CX, digital, and labor transformation only to see initiatives stall when they hit the store floor.

Signs it's time to bring us in:

New Initiatives aren’t scaling past pilots
Key metrics (foot traffic, NPS) are stagnant.
Board is pushing for ROI on New Bets
Ops teams are saying: “We can't do this.”
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Are You Ready for  Metamorphosis Studios?

Book a call with us to see how you can use our strategies to improve your bottom line.